Getting started
How do I get into the gym?
To get into the gym, download the ML Treening app, create an account and buy a suitable pass in the app. Once the pass is activated, you can book a training time in the app and open the gym door.
Where can I download the ML Treening app?
You can download the ML Treening app from the App Store or Google Play. You will also find the download links on our website.
How do I buy a gym pass?
You can buy a pass in the ML Treening app. Choose the pass that suits you and pay for it — once the payment is confirmed, the pass is ready to use on your account.
How do I activate a Stebby pass?
Buy a suitable ML Treening pass in Stebby. After the purchase you can activate the pass in the ML Treening app.
Make sure the correct personal identification code has been entered on your ML Treening account. You can check this in the app settings.
Bookings and door access
Do I need to book a time before coming to the gym?
Yes. You need an active booking to open the gym door.
You can easily book your training time in the ML Treening app calendar. Door access becomes active 30 minutes before your booked time and stays valid for up to 3 hours after the booking starts.
Is the gym open 24/7?
Yes. The ML Treening gym is open to clients 24 hours a day, 7 days a week.
To get into the gym you need a valid pass and an active booking in the ML Treening app.
How long can I book the gym for?
The maximum time you can use the gym for is 3 hours.
Can I change or cancel my booking?
Yes. You can change or cancel your booking in the ML Treening app. If your plans change, we recommend cancelling the booking in good time or choosing a new time that suits you.
What should I do if the door does not open?
First check that your phone has an internet connection and that GPS is switched on.
The door can be opened from 30 minutes before your booked time until 3 hours after the booking starts, so make sure you are trying within that window.
The ML Treening app uses your phone's location to open the door. Make sure the app is allowed to use location services.
If all of the above is in order but the door still does not open, please get in touch with us.
Passes and payments
Can I use the gym right after buying a pass?
Yes. Once the payment is confirmed and the pass is active on your ML Treening account, you can book a training time and use the gym straight away.
How can I check whether my pass is valid?
You can see your active passes and their validity in the ML Treening app.
What should I do if I paid for a pass but it is not in the app?
Close the ML Treening app and open it again. If the pass is still not shown, get in touch with us and include the payment confirmation if possible.
Can a pass be transferred to another person?
No. A gym pass is personal and may only be used by its owner.
Can I let a friend into the gym with me?
No. Every visitor must have their own valid pass and booking in the ML Treening app. Letting another person in with your pass is not allowed.
Account and app
What should I do if I don't remember my password?
ML Treening uses Google services for signing in. If you have forgotten your password, you need to recover it through your Google account, not in the ML Treening app.
What should I do if I changed my phone?
Download the ML Treening app on your new phone and sign in with the same account you used before. Your active passes and account details should be linked to your user account.
If you run into trouble signing in or opening the door on the new phone, also check that the app is allowed to use location services.
Gym and training
Are there changing rooms and showers at the gym?
Yes. The gym has separate changing rooms for men and women, as well as showers.
How can I join a group training session?
To join a group training session, get in touch with us to find out whether there are places available.
The groups are small so that the trainer can work with each participant more personally.
How do I book a personal training session?
To book a personal training session, get in touch with us and we will agree on a suitable time and the goal of the session.
Help and contact
Who should I contact if I have a problem?
If you have a problem with a pass, a payment, the app or using the gym, get in touch with us through the contacts on our website or social media.